The staff members were friendly and helpful, and the room was spacious, nicely decorated, and well-equipped with a fridge, seating area.

The rooms were a nice size, with windows opening to the ocean. The location was quiet and the best for exploring this beautiful area, short walk to the train station, the city center and the ferry terminal, JR Wakkanai Station, and a Toyota Rent-a-Car office.

Its location in the city center was quiet and the best.

I recently stayed at a 4-star hotel near the JR station in Wakkanai and I must say, it was a truly luxurious experience. The location could not have been better - just a short walk from the train station and the port. Even with snow falling, I had no problem with my luggage. The hotel itself was beautiful, with a grand marbled stairway and a classy bar on the 12th floor. The rooms were spacious, with comfortable beds and a nice sitting area. The view from my room was stunning, overlooking the port. The staff were polite and professional, pointing me in the right direction whenever I needed assistance. this place provided enhanced comfort and top-quality services.

I loved the comfy bed here and the staff was super quick. My room came with a tub, which was a nice bonus. Also, it's a short walk to Yume Hiroba, where you can grab a tasty lunch! 🛁

A beautiful hotel. A room with a lovely view over the Harbour. A couple of minutes walk from the railway and bus stations. Very polite staff.

The room is facing the sea and the view is good.

The room type I booked is not available as the hotel claimed that the room type had been renovated since April. I wonder why they didn't update their web!

Really amazing stay, as always. Excellent, fairly decent hotel with amiable staff. - Easy to get to, comfortable location adjacent to the Ferry Terminal for island hopping as well as car rental. - A wide range of goodies for breakfast.

Great room vith a breath taking view over the sea ! Nice and ready to help you personell with a big smile. Great comfort for a very god price.

Nothing to do for the New Year night. But we ENJOY ourselves more :)

Efficient staff. Excellent, spacious, and immaculate room with comfortable bed. Convenient location near station terminal. Views of town and sea. Good food at restaurant.

I had an exceptional stay at the Surfeel Hotel. The location was perfect, just a stone's throw away from Wakkani JR Station. I was amazed by the breathtaking sea view from my room. The staff went above and beyond to assist us with storing our luggage and even guided us to the pier. I highly recommend this hotel for its outstanding location and helpful staff.

we loved the location and the views, we did wish we were on the other side of the hotel looking over the ocean, that would have been spectacular! Super comfy bed too.

As adventure travelers, we loved the convenient location just 70 meters from JR Wakkanai station, making it easy for us to explore the area. The room with twin beds was spacious and had a beautiful view of the sea. The bed was incredibly comfortable, ensuring a restful sleep after a day of adventure. The five-star breakfast exceeded our expectations with its quality food, fresh fruit, and excellent coffee. We appreciated the effort that was put into providing a great breakfast experience. Additionally, the hotel offered a large bathroom, comfortable beds, and amenities such as a desk and a good-sized TV. The staff went above and beyond to help fix a broken bike spoke and provided information about the surrounding areas.

The staff made us feel like family and were always willing to go the extra mile in assisting us.

Located conveniently close to the ferry terminal for island hopping, this hotel is also adjacent to the harbour and just a short walk from the train and bus station. The leisure centre is also nearby, which is a plus. The room was comfortable and clean, with a good view of the sea. The breakfast was tasty and the service was prompt and efficient.

The room lacked modern amenities like USB ports, which made it difficult to charge devices.

The location was excellent - just a short walk from the ferry terminal and only a couple minute walk from the train station. The hotel overlooks the wharf, offering magnificent views of the harbor. The staff were polite and professional, and the service was fast, efficient, and helpful. They even provided room service, housekeeping, and laundry services. The room was spacious, clean, and comfortable, with amenities such as heating, air conditioning, a sitting area. The hotel also had a restaurant and a bar/lounge area. we highly recommend this place to everyone.

Although some of the staff didn't speak English, it didn't cause much inconvenience. This hotel offers a wide range of facilities, including Wi-Fi, an on-site car park, luggage storage, 24-hour reception, massage services.